WHO WE ARE
NSE is built on 4 cornerstones that supports a reliable operation while enable continuous and solid growth. Each stakeholder of the company, owns and leads one of the 4 cornerstones.
Bottomline, the huge margin because of the labor cost in Mexico vs US allow NSE to cover cost for certification, back-up resources, and state of the art technolgy, all of them used to offer a best-in-class service at a competitive cost.
Chief Administration Officer
MBA, MHA, +30 years of management and business development experience
Mike Dyson has more than 30 years of experience designing, operating, and improving companies’ performance. His strategic leadership and innovative skills when managing multifunctional teams, are key for the efficient, low cost and reliable operation of the company. His experience revitalizing underperforming companies and expanding sites into a robust network of 25 sites, will enable Nearshore Elite Services to continuously grow while minimizing turnover. Mike’s cultural adaptability is a strategic value in a nearshore business in particular.
Chief Technology Officer
Mike Dunn, Chief Technology Officer & Chief Revenue Officer at Nearshore Elite, brings over 20 years of experience from AT&T and BellSouth as a Major Accounts Manager. Specializing in advanced data networks, VoIP solutions, hosted voice, call centers, and managed services, Mike excels in delivering tailored, cost-effective technology solutions that drive significant ROI and operational efficiency. With a BSBA in Finance and IT, he leverages his deep industry knowledge and award-winning sales experience to elevate customer service standards at Nearshore Elite. Mike ensures clients meet their business goals and continuity requirements through innovative, secure, and reliable managed cloud platforms, providing elite service and trust for their valuable inbound callers.
Chief Operating Officer (Mexico)
MBA, BSBA, 26 years of entrepreneurial experience
Natalu (Mexican Partner), is one of the key cornerstones of the Company as She is the CEO of the company that will operate the call center. Sinergia en Recursos Humanos (SRH), her company, has recruited, contracted, and managed +17,000 persons in the 3rd largest industrial regions of the Country. Natalu’s company makes Nearshore Elite Services flexible and agile, supporting customers with their HR variable needs in a very short period of time. SRH has provided services to American, Japanese, Turkish, French, and Canadian companies such as Honda, Mazda, and Toyota.
Business Development & Project Management Consultant
MBA, PMP, 30 years of corporate and consulting experience
Luis has experience managing projects for global 500 Fortune companies such as P&G, Duracell, Gillette, and Campbells. His Project Management skills gives Nearshore Elite Services the required systems and procedures for the steady growth of the Company. Being an American/Mexican bicultural person (with his last 21 years in the USA), Luis brings to the table knowledge on the opportunities and threats when making business in both countries. His knowledge in Start-Up Processes and Technology Transfer and Training, are key to facilitating the achievement of the customer’s expectations.