Why NSE

Near Shore Elite > What’s Unique On Us
WHAT’S Make NSE Unique and Better

Knowledge of the Countries and of their Cultures

Your new management team has 2 members of American descent, 1 based in Mexico of Mexican descent (Our HR and center-center managing partner), and 1 American-Mexican descent living in the US. All but one have an MBA and All but one have Fortune 100 experience. This gives the NSE Team a full and deep understanding of both countries. We know how to navigate between each country’s regulations and how to get things done for you so you don’t have to.  We know how to get it done to take the load off you and your team. We are your trusted and effective easy button.

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Scalability and Agility

We are small-mid sized company that can adapt efficiently and rapidly to your changing customer objectives and needs. Near Shore Elite’s HR division in Mexico recruits, hires, and helps you train (train the trainers) your new dedicated customer service representatives and supervisor staff. We meet with you monthly to assess your evolving goals to stay ahead of your future plans as an outstanding and trusted business/vendor should.

NearShore Elite is in Mexico’s 3rd largest industrial area. We are located at a high elevation of 3,000 feet so it is never hot. That is why Celya is a tourism and industrial destination (Honda, Toyota, and Mazada) with many fine restaurants. I recommend you and your team take an onsite tour of our facility and enjoy our city.

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Robust Technical and Operational areas

 

Your Primary Contact Leader

The Chief Technology Officer, Mike Dunn, has 30 years of experience in the telecommunications industry. He has managed CSR for 20 years in major accounts for a Fortune 50 company. He also sold call centers for 24 years for the same Fortune 50 company. Mike has created “Customer Service Representative Certificate” video course. All prospective NSE agents must pass the “English” version with an “A” grade before they can work with your customers. This is one of our quality control benchmarks, as well as yours. 

Your Best-of-Breed Platform and Best-of-Breed Security

All of our systems and security are fully managed 24/7 by the best of breed in their niche, per Gartner’s Magic Quadrant. All of our services are geo-redundant to instantly bypass network issues so even concurrent calls stay connected. We use RingCentral (the world’s largest VoIP and leading Contact Center platform.) We are using their new AI-based call center platform to provide better day-to-day results for your customers and better reporting for your staff. To protect your data, use only use best of bred security. We use Cato Networks 24/7 managed services with onsite redundancy, automatic ISP failover via Cato’s SDN connected to RingCentral’s network (software-defined-network), and onsite battery backup. When possible, we use Linux-based IGEL (recommended) to make the end devices read-only to prevent ransomware access and protect your data end to end.

Your Onsite Leader

The Chief Operating Officer, Natalu Gomez, is the Owner and CEO of Sinergia en Recursos Humanos (SRH), a Mexican Company that has more than 20 years of experience in the HR business; SRH has recruited, contracted and managed +17,000 persons in the 3rd largest industrial regions of the Country. SRH has provided services to American, Japanese, Turkish, French, and Canadian companies and customers, including Honda, Mazda, and Toyota.

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