COMPETITVE PRICING, BETTER ROI & TCO
The cost of a call center agent in Mexico is between a 3rd and a 4th of the cost of an American agent. This difference in salaries allow NSE not only to offer a better price to our customers, but to operate with state-of-the-art IT technology and redundant systems that guarantee an ELITE customer service.
AI-based reporting systems optimize performance, increases productivity, and expedites customer support time respond.
Also, the partnership with a specialized 16-year-old outstanding HR Mexican Company allows NSE better access to local staff you don’t have access to. Thus, we can help you lower staff turnover costs while maintaining enhanced quality service.
You gain lower operational costs, higher productivity, and optimum performance for your team and end users, resulting in better ROI and a far lower TCO.
Nearshore Elite Services, LLC is an American Company that guarantees a top-level service to its customers. NSE partners with our 16-year-old, a best-in-class HR company that has provided human talent to companies such as Toyota, Honda, Mazda….. Our HR company does your hiring, scheduling, and local management and assists you in the training and pre-certification.
All of our agents are pre-certified in English and Customer Service Skills. NSE personnel have successfully taken a comprehensive certified customer service training course and exam “in English.” We hire the best and verify to bring more value to you and your customers. Our supervisors and your agents will be trained in your specific procedures & requirements.
Since one of our management team members is a Fortune 100-certified project manager, we follow a formal PMI onboarding process to further ensure your onboarding success.
RELIABILITY / BUSINESS CONTINUITY
Our AI-based, industry-leading, geo-redundant, state-of-the-art platform (Ring Central), which is used in Nearshore Elite Services (NSE) and Gartner’s leading Security platform (Cato), guarantees business continuity.
In addition to RingCentral and Cato (IGEL for making the end devices read-only), we also have on-site battery backup and ISP failover with multiple ISPs.
Moreover, we offer you similar enterprise level redundancy and security that you have in our data center. It’s important so you can keep your commitments to your end users and customers to keep your company’s cash flow flowing and your customers happy.