an estimated of 50% of the PM’s time is spent in the following no value-add activities:
Dedicated inbound trained agents focused solely on your business. With a lower turnover rate, your customers will create a bond. They will all know and focus your current corporate goals.
Ensure smooth, accurate processing of customer orders to maintain high satisfaction and operational efficiency.
Coordinate and manage service appointments seamlessly, ensuring timely and efficient service delivery.
Access immediate support anytime with our 24/7 emergency contact center for urgent issues.
Monitor and manage billing transactions with comprehensive tracking services for accuracy and transparency.
Receive prompt, detailed answers to product and warranty questions, efficiently resolving customer inquiries.
Get professional assistance with product recalls and regulatory requirements to ensure compliance and customer safety.
Our first-level IT support team addresses technical issues promptly, minimizing downtime.
Manage and track work orders and repair requests efficiently to ensure timely service completion.
Let us take on your hiring and operations for some of your smaller call center needs for either internal or external non-credentialed needs.
Handle high-level complaints with a dedicated team of trained specialists for thorough and professional resolution.
Get dedicated support for media-related inquiries and requests, ensuring timely and accurate responses.
Enhance customer interactions with screen-pop technology, providing relevant information instantly.
Utilize accurate and efficient data collection services for comprehensive and reliable data management.
Do you have a unique call center need that you need to find a cost-justified solution and need help proving in the ROI? That’s what we do. Let’s set up a call to discuss your exact needs, goals, and requirements
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Leveraging our expert level Fortune 100 Senior Project Manager on staff, we are now offering our Project Managment Assistant Service to save US and Canada based project management departments millions dollars each year on outsourcing the lower level project management functions.
Our CEO, Mike Dyson, with an MHA and expertise in assisting struggling hospitals, understands the high medical billing costs in the US. Let Nearshore Elite handle your hiring needs and reduce costs. If offshore options like India or the Far East aren’t suitable for your organization, our nearshore solution in Mexico might be perfect. Our bilingual team, fluent in English and Spanish, has access to top local talent. Consider our nearshore option.
